Privacy Policy for COSTARS Group & FacilityHub

Last Updated: February 17, 2026

1. Introduction

B Alan Growth Partners LLC ("we," "our," or "us") operates FacilityHub, a facility management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application.

2. Information We Collect

2.1 Personal Information

  • Name and email address

  • Organization name and department

  • Phone number

  • User type (facility manager or contractor)

  • Account credentials

2.2 Facility and Issue Data

  • Issue reports and descriptions

  • Location and asset information

  • Photos and attachments related to issues

  • Communication messages between users

  • Work proposals and invoices

  • Contractor ratings and reviews

2.3 Automatically Collected Information

  • Log data (IP address, browser type, device information)

  • Usage data and analytics

  • Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

  • Provide and maintain the FacilityHub service

  • Process and manage facility issues and maintenance requests

  • Facilitate communication between facility managers and contractors

  • Send notifications and service-related communications

  • Improve and optimize our services

  • Ensure security and prevent fraud

  • Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party vendors who assist in operating our platform

  • Other Users: Information necessary for issue management (facility managers, contractors, admins)

  • Legal Requirements: When required by law or to protect our rights

  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest

  • Secure authentication systems

  • Regular security assessments

  • Access controls and monitoring

However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as:

  • Your account is active

  • Needed to provide services

  • Required for legal or regulatory purposes

  • Necessary to resolve disputes

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Data portability

  • Withdraw consent

To exercise these rights, contact us at the information provided below.

8. Children's Privacy

FacilityHub is not intended for users under 18 years of age. We do not knowingly collect information from children.

9. Third-Party Services

Our application may integrate with third-party services (Base44 platform, email services). These services have their own privacy policies, and we encourage you to review them.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

B Alan Growth Partners LLC - Email: brandon@balangp.com

Consent

By using FacilityHub, you consent to this Privacy Policy and agree to its terms.